You’re scheduled!
What Happens Next?
You've booked your first appointment — and if you've been carrying this around for a while, that step alone took something. We're glad you're here.
Here's what to expect between now and your first session. There are a few things we'll need from you, and we've tried to make them as simple as possible.
1. An invitation to your patient portal
You'll receive an email inviting you to set up your profile in our patient portal.
Please complete your profile fully. This is what connects you to your therapist — you won't be able to meet with them or message them until it's finished. It only takes a few minutes.
2. Your appointment confirmation
You'll also receive a confirmation with the details of your appointment.
Meeting in person? It will include the address of our Jacksonville office.
Meeting by telehealth? It will include your secure video link.
Keep this email handy — it's everything you need on the day.
3. Your intake forms
You'll receive separate emails, each containing one of your intake forms.
You can complete them straight from those emails, but the surest way to know you haven't missed one is to complete them directly in the patient portal, where you can see all of your forms in one place.
Please complete all forms at least 2 business days (for us business days are Monday through Friday) before your appointment
This isn't busywork. Those two days let your clinician read through everything you've shared, so your first session starts with them already knowing your story instead of asking you to repeat it. It also gives our billing team time to verify your insurance benefits before you arrive.
If your forms aren't complete 2 business days before your appointment, we'll need to cancel that session. We know that's disappointing, and we'd much rather not — so if anything is getting in the way, please tell us. We're happy to reschedule as soon as your forms are in.
Call or text us at 904-752-9179. We're glad to help.
Questions about the patient portal?
This short video walks you through it step by step:
How to navigate your patient portal
Questions about insurance?
We verify your insurance benefits 2 business days before your appointment, and we'll be in touch with what we find through your patient portal.
Benefits Verification Disclaimer
We verify benefits as a courtesy to all incoming patients and this verification is not a guarantee of coverage. It is up to each patient to understand the details of their benefit plan, as well as to identify whether the providers they would like to see are in network with their health plan.
We calculate your forecasted insurance benefits using a combination of information you report and information about your benefits we receive from your health plan. Not all data we receive is current or accurate, which may lead to inaccurate estimates.
If you need to cancel or reschedule
Life happens, and we understand that — especially in this season. If you need to change your appointment, please give us at least 3 days' notice so we can offer the time to someone else who needs it.
Missed Session Policy
Sessions cancelled less than 3 days in advance will still be billed at the full self-pay session rate:
Initial assessment with a therapist (individual and marriage/couples) $265.00
Medication management appointment $400.00
We understand that emergencies happen. If something urgent comes up, please let us know and we'll work with you.
We're looking forward to meeting you
If anything here is unclear, or you get stuck along the way, please reach out. 904-752-9179. You don't have to figure it out on your own.
